Messages on hold are custom messages about your business – scripted and produced at our in-house recording studio. Your messages on hold are golden opportunities to strengthen brand awareness, and effectively communicate key information to your callers.

With Captivate Connect, every script is created in collaboration with you to align with your business’s marketing strategy. On hold messages for your business are delivered as unique experiences to encourage caller engagement, and improve the overall customer experience.

Traditional on hold messaging is boring, repetitive, and never changing. Continual stale elevator music with a few “we appreciate your call’s” thrown in for good measure is the standard in the industry. This has been done before, and customers have had enough.

Rather than allow your customers to waste their time waiting, delight them with interactive features and exclusive service offerings that they have never seen before. Keep your callers engaged from the second they put their phone to their ear.

Roughly half of all customers say that they would switch to a competitor’s brand after one bad customer service experience. Should they receive more than one bad experience, this number jumps to 80%. You have one chance to prove to your customer that you care for their time and patronage, it is imperative to make it count.

Currently, competitors’ solutions are limited in scope and innovation, peddling the same royalty free tracks that have bored callers for decades. While anything is more appealing than dead air, repetitive 30 second clips of echo-y elevator music leaves much to be desired.

Messages on Hold Features

Call Back

Perhaps you have a manageable call volume, but each customer interaction requires a lengthier period of engagement- such as technical support. 

With Captivate Connect, give your waiting callers the ability to leave their number to request a call back, should the hold time exceed a specified length. Callers can do this directly through their phone for convenience.

Data Reporting

In the digital age, Data is King, and without it businesses are unable to make informed decisions or develop strategies for change. The on hold industry is largely stagnant, and optimisation of the touchpoint is necessary for the continued growth of an organisation. 

Captivate Connect’s reporting features offer valuable insight into your phone channel’s strengths and weaknesses. Know how long callers are waiting for, track how many callers were placed on hold, and monitor how long your most patient caller waited with Captivate Connect data analytics for your phone system.

Diverse Selection of Voice Talent

Sound as good as your business looks! With male, female, and non-binary voice over talent available with a range of languages and accents, you will find the voice that best suits your business.


Discover more about your caller’s behaviour by presenting them with a quiz! Tailor general knowledge questions to your industry, and intersperse these with questions on purchase intent, buying habits, and demographic information.

Daily Content Updates

Keep callers engaged for longer with relevant, fresh, and fast daily content items. Choose from a variety of topics including news headlines, weather, finance, sport, and more. 

These content items are professionally recorded in house, and remotely uploaded to your phone system for optimal efficiency. Intersperse these content items alongside your messages on hold to ensure that customers are staying engaged on the line.


Fast Turnaround

Need to update your on hold messages? Contact your account manager and within one business day your new messages will be ready to go.

Fully Automated

No need to manually upload WAV files to phone systems- with Captivate Connect content automatically updates daily, providing callers with fresh and relevant content whenever they call. Each time a business would like to change their on hold music or messaging, uploads are completed remotely- saving time and effort on your end.

Exciting, innovative, and exclusive features have been designed in house at Captivate Connect throughout our 20 year history, each developed towards a common goal- exceeding all customer expectations.

With a range of voiceover talent and over 20 years’ experience in the industry, Captivate Connect are the experts in on hold messaging solutions for businesses worldwide. Let us help you in building brand awareness, credibility, and loyalty, and create an experience for your customer that exceeds their expectations.

Want to know more?

Contact Captivate Connect at 08 9368 7500 for a confidential and obligation free discussion on how to optimise the messages on hold for your business, or fill in the form below.

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