In a world of rapidly changing consumer behaviour, one thing that will never change is the universal disdain for being on hold. The Captivate Connect On Hold Music for business solutions works with you to improve the customer experience so that you can focus on what you do best- helping your customers.
Traditional on hold music is boring, repetitive, and never changing. Continual stale elevator tunes with a few “we appreciate your call’s” thrown in for good measure is the standard in the industry. This has been done before, and customers have had enough.
Rather than allow your customers to waste their time waiting, delight them with interactive features and exclusive service offerings that they have never seen before. Keep your callers engaged from the second they put their phone to their ear.
With an extensive music library of both royalty-free and commercial tunes, your business can refresh your music on hold at any time to ensure audio is new and exciting for your customers.
What is your ideal customer’s favourite genre of music? How long is a piece of string? Your callers are individuals with different needs, likes, and dislikes, and what creates a positive customer experience differs across the board.
Enter Jukebox; a unique, self-service-based solution developed by Captivate Connect that can be adapted to meet the needs of contact centres.
In its purest form, it allows waiting callers to self-select a channel of their preferred music genre while they wait. These channels have options too! Set it up to have your promotions voiced over, work side by side with other services, or be left to run as pure music.
Your customer is King, so improve their waiting experience with an interactive system to increase brand value, and improve customer satisfaction. Captivate Connect has thousands of music tracks in all genres available, so let us help you to find a solution to suit the personalised needs of your customers.
A dynamic start point- an exclusive service developed by Captivate Connect, ensures that each time a customer calls your business; is placed on hold, or transferred, they will always hear a new message, audio snippet, or updated content item. This aims to keep callers engaged and entertained by offering variety.
Choice of Music
We have a wide range of royalty-free or commercial music to choose from, so you can give your customers the most up to date offerings on the market. Choose from a genre below or chat to a staff member to find the option that is right for you.
Commercial music is the songs you know and recognise from radio or streaming services. Businesses need a licence to play commercial songs, and that licence can be costly. So how to make the most of this investment?
Let’s assume we pay those extra fees and put commercial music on hold. Who can say that all your callers want to listen to the same tunes? Some do. Some like Rap, some like Rock, some will prefer Jazz. Each customer has their preferences, and the answer lays in the Captivate Connect Jukebox solution.
Don’t be afraid to think outside the box! One contact centre in the US added an optional channel for pure silence so people can work while they wait. A major US football team uses Jukebox to allow callers to listen to their player bios. The sky is the limit with our on hold music solutions. It is time to move on from the obsolete monotony of the traditional on hold world and get with the innovative service that rewards customers and businesses alike.
Call us now at (08) 9268 7500 to discuss on hold solutions for your business, or get in touch via our contact form below.