Our Story
About Captivate Connect
Over three decades of experience in message on hold — from cassette tapes to cloud-based digital delivery.
From Humble Beginnings
Captivate Connect was founded by Mark Horwood in 1994 with a simple vision — to transform the way businesses communicate with callers on hold. What started as a small operation producing cassette-based on-hold messages has grown into Australia's leading message-on-hold provider.
Over the past 30 years, we have evolved with the industry, transitioning from physical tapes to digital delivery, and now to a fully cloud-based platform that integrates with modern phone systems.
Today, Captivate Connect serves hundreds of businesses across Australia, from small dental practices to large healthcare networks and automotive groups.
30+
Years of Excellence
1994
Founded
500+
Clients
1,000+
Music Tracks
24h
Typical Turnaround
Community & Philanthropy
We believe in giving back. Captivate Connect actively supports community organisations and charitable initiatives.
Supporting Live Performance
We proudly sponsor and support local live performance venues and events, helping keep the arts alive in our community.
Community Partnerships
Partnering with local organisations to provide pro-bono message-on-hold services for community-driven initiatives.
Charity Fundraising
Contributing to fundraising campaigns and charitable causes that make a tangible difference in people's lives.
Environmental Responsibility
Committed to sustainable practices, from digital delivery reducing paper waste to energy-efficient studio operations.
Want to work with us?
Join hundreds of Australian businesses that trust Captivate Connect for their message-on-hold needs.
Request a Demo